The computer watches deadlines, finds documents and keeps the backups — you run the business.
Based near Ingolstadt/Regensburg. I travel on site for the rollout; ongoing support runs remotely. I work in German and Polish, and correspond in English.
A practitioner, not a salesperson: what I offer, I run myself every day — at an e-commerce company and on my own servers.
own servers in daily use for yearsIT diploma recognised in Germany (IHK FOSA)
Services
I do three things, and you can order each one on its own:
→Documents close at handYour documents in one place, with a chat that searches them and shows which documents it found.What this is built with:
→Programs pass data onI link the programs you already use so they pass data to each other by themselves.What this is built with:
→Data stays with youA computer at your premises, or a rented machine used only by you — your company's data and programs stay there.What this is built with:
We only start with the computer if the one you have now is not enough, or the data cannot leave the company.
The sentences I hear most often
I build tools that look for answers in your own material and keep an eye on cases so none of them gets lost. By default it runs on your own machine or on a machine rented just for you — mail, documents and jobs then stay with you.
We always start with one thing — the one that keeps coming back.
By default I run this on your own hardware, or on a machine rented for you alone — in that variant your company's content goes to no outside model. Before I name a price, I tell you what exactly goes where.
The system prepares replies, quotes and reminders for your customers. You check the finished message and send it.
“I can't remember what I promised him in the last email”
You ask the chat as you would ask a colleague and you get the answer together with the emails where you agreed it.
Step by step
You ask the chat like a colleagueThe system searches your emailsYou get the answerWith the source email
For example: A workshop asks what it promised in the quote for the gearbox and gets the email from three months ago. A gym asks where the renewal got stuck.
What it is made of
mail connected
chat on your material
“Where is the contract with this client”
You ask about a clause in the contract and you get the answer together with the paragraph it came from.
Step by step
On arrival
Scans or PDFs enter the archiveThe system reads scanned text
When you search
You ask about a clauseYou get both answer and paragraph
For example: A law office asks whether the notice period stayed in this version. A shop asks which order this delivery note belongs to.
What it is made of
document archive
scans read out
chat on your material
“Somebody asked and nobody replied”
Enquiries from mail, WhatsApp and the form land on one list, with a deadline and the person who should answer.
Step by step
EmailWhatsAppForm
System records enquiry, deadline and personThe system prepares a reply draftYou check and send the reply
Nobody replied in time? The case reminds you
For example: A workshop sees that Tuesday's quote has been waiting three days. A practice sees who is waiting for an appointment and since when.
What it is made of
mail connected
WhatsApp connected
case list with deadlines
“The customer never came back, and he should have”
You get a reminder ready to send to the customer — a year after the service or a month before the membership ends.
Step by step
Customer visits or buys a membershipA year laterThe system prepares a reminderYou send it or call
For example: A workshop calls a year after the service, before the customer drives somewhere else. A gym writes a month before the membership ends.
What it is made of
customer list with dates
reminders
mail connected
“The deadline passed and nobody noticed”
You get a message before the insurance, the warranty or the inspection runs out — with the document the date comes from.
Step by step
The document enters the archiveThe system reads the deadlineBefore the deadlineYou get the message and document
For example: A building firm gets a signal two months before the warranty on the roof ends. A practice before the equipment check.
What it is made of
document archive
scans read out
reminders
Want to know what exactly you get and how I set it up?
The list is not closed. If your sentence is not here, it means I have not heard it yet — not that it cannot be done.
Answer your customers5
“I am writing the same reply again”
You get a draft reply from your own material — with the price from your list, a link to your offer, and in the language the customer wrote in.
“I saw the review a week later”
A new review reaches you at once, with a draft reply for you to edit.
“Who hasn't been here in a long time”
A list of customers with no contact for a year, and the reason worth calling about.
“I sent the quote and heard nothing”
A reminder to follow up — at the point you set yourself.
“This has been sitting here three days”
A case with no reply speaks up by itself, before the customer asks a second time.
Get jobs finished7
“We agreed it on the phone and now he denies it”
You see the scope and price the customer agreed to — or a ready message asking for confirmation.
“The customer changed it and the crew works the old way”
The people on site get the change described and confirm that it reached them.
“I'm waiting for a part and don't know until when”
You see late deliveries, the jobs they are holding up, and a ready question for the supplier.
“I don't know what is stuck today and why”
In the morning you see the jobs that will not move, the reason, and who owns the next step.
“On site there is no way for me to write it down”
A photo and two spoken sentences on site land on the job, with a date.
“Nothing came out of that meeting”
The recording turns into a note with agreements and tasks to hand out.
“I told somebody that on the phone”
Recordings and voice notes turn into text you can search.
Find and gather documents6
“Does this part fit this model”
An answer from data sheets and supplier catalogues, with a link to the page it came from.
“What did we actually have with him”
Mail, documents and jobs for one customer in one place, in order.
“How do we do this here”
A new colleague asks the system instead of a colleague and gets the answer from your own instructions.
“The scan is lying there and nobody labelled it”
The scan reaches the archive labelled: what it is, who it is from, how long it is valid — once the system has learnt your labels on the first batches.
“The payment is there, the document is not”
You get the documents found, the list of missing ones, and ready requests to send them over.
“I don't know whether I am allowed to do it this way”
Your own collection of the standards and rules of your trade, searched with a question instead of a paragraph number.
Check purchases and settlements9
“The supplier raised the price and I didn't know”
A summary of price and availability changes for the items you name yourself.
“The product is gone and I am still selling it”
A message when a supplier drops a product or changes its data sheet.
“I am retyping invoices again”
The data read out of invoices and laid out the way your accountant needs it.
“The invoice does not agree with itself”
The exact differences between the data and the printout, with a draft question to the issuer.
“A parcel arrived and I don't know whose it is”
A suggested match to an order, and what is still missing to be sure.
“A complaint, and I gather everything from scratch”
The sequence of the case, the attachments and the list of gaps, before you send anything.
“The part went back, the deposit did not”
Returns waiting for confirmation or settlement, together with the purchase documents.
“Two documents, two different prices”
The places where your price list and your offer say different things.
“I don't know what is going on in my trade”
Once a day, one message from the sources you name yourself.
So that it runs and stays with you3
“The customer told me it wasn't working”
The message about the outage reaches you before the customer notices it.
“I have a backup but I don't know whether it works”
The backup is checked by an actual restore, in front of you, with the time written down.
“The data has to stay with us”
A computer at your premises or a machine used only by you; the model answers on site.
Machines and sensors you already have3
“We write the temperatures down in a notebook”
The probe already hanging in the cold room records by itself. If it goes out of range you get a message, and the log is ready to show.
“The machine stopped in the night and I found out in the morning”
The signal the controller already puts out reaches you straight away.
“I don't know how many hours that machine really runs”
Operating hours from the meter that is already there, totalled weekly.
Most of this runs on an ordinary computer. A few things — the ones that read images or write at contract level — need stronger hardware. I say so before the quote, not after. You can also keep the small computer and hand the heaviest part to an outside provider's model — cheaper at the start, but a monthly fee, and some of the content leaves the company.
Do you recognise several of these at once?
Show me the last case where the work got stuck. I will tell you where to start and how long it takes.
825 times in seven days the process ran by itself, with nobody having to stand over it (measured 24 Sept 2026).
Ask my website
Live demo: an AI assistant answers questions about this offer as well as my projects and articles — and cites its sources.
An AI model (Cloudflare Workers AI) reads your question only to write the answer. Nothing is kept afterwards. Please do not type in personal data.
The same assistant can answer questions about your company's documents.
How I work
01
A short talk about specifics
I ask about a few real things from your business: where time goes, where paperwork disappears, what repeats every week. 30–45 minutes, remote, free. After the call you get 1–3 ideas in writing on where to start — or an honest “there is nothing here worth automating”, if that is how it turns out.
02
A small plan, no slides
Then I propose one or two small things to try. For each I write what I will do, by when and for how much — one price, no running hourly meter and no fifty-slide deck. You have probably heard the stories about systems bought sight unseen: countless features nobody uses and no way to adjust anything by hand. That is why I start small — with a scope you can check, and reject.
03
Implementation
Remote or on-site — travel within the Ingolstadt/Regensburg region is included in the price.
04
Support or handover
At the end you choose: either I keep running it for a fixed monthly figure, or I hand you the whole thing with its documentation and you do not depend on me. The prices for both are below.
Support after the rollout — optional, two tiers
In both tiers, outside the hours
Updates, regular checks that the services are running, backups and an attempt to restore the data from them. That runs by itself or I do it — and it does not eat into your hours.
The hours are my time for your requests
€149/month
half an hour a month for changes and questions. I reply within two working days.
€349/month
two hours a month, a reply within one working day, a short monthly report and an agreed window for planned changes.
Bigger work beyond that is quoted separately — I give the price before I start. You do not have to take support at all: I can hand you the system with its documentation, and whoever you like runs it.
Bavaria runs the Digitalbonus — it supports projects that have not started yet. The €30,000 ceiling applies only to the Plus scheme, for particularly innovative projects.
Conditions worth knowing early
Standard: up to €7,500. Plus: up to €30,000 for particularly innovative projects. In both cases the grant covers at most half of the eligible costs, and the programme runs until 31 December 2027. A binding order or a service contract already counts as starting the project — an oral one too; after the email confirming receipt of the application you sign contracts at your own risk. The application goes digitally only, through the company's ELSTER account. Liberal professions, medical practices and hospitals are among those excluded, and funds are released in monthly quotas, so applications are periodically closed. Whether this applies to your business, settle it with the granting authority. Official programme rules
Questions & answers
Short questions, concrete answers — in the order clients actually ask them.
What does it cost? Do I need expensive hardware?
I will not name the price of the work upfront, because it depends on what it has to do — I name it after we talk, and then it is one fixed figure with no hourly meter. The hardware is a separate, one-off matter: a mini-PC without a graphics card is usually enough to start, so a few hundred euros, and it stays with you. More documents or heavier AI models need a stronger machine — I say so before the purchase, not after. Monthly support is optional and costs €149 or €349; what it covers is set out below. There is a second road as well: the small computer stays, and the heavy part is computed by an outside provider's model. You pay less up front and a monthly fee instead — and some of the content leaves the company. I tell you which, before you decide.
Is my data safe? Where does all this run?
By default the solution runs on the company's server or in a private EU cloud. If data must not leave the company, I use local AI models that work without sending content to an external service. On a computer in your company, the working data stays in the company. On a machine rented only for you, it sits with that machine's provider, outside the company. In both cases the backup goes to a separate place. External APIs only when the client consciously agrees and the data type allows it. If I process personal data on your behalf, we put the necessary arrangements in writing. I describe where the data physically sits and which services are involved; the legal assessment stays with your advisers.
Does adopting AI bring new obligations for me?
Marketing material often talks about a “training obligation from August 2026”. That is misleading. Article 4 of the EU AI Act has applied since 2 February 2025. Since 27 July 2026 it requires measures to support the development of AI literacy among the people who work with such systems on the company's behalf; it does not require guaranteeing a particular level of competence for each individual. The regulation neither prescribes a specific course nor says that one training session is always enough.
During the rollout I document the technical briefing and the limits of the system. Which further measures your company needs is a question for your legal or data protection advisers.
E-invoicing — does it affect me, and what do I have to do?
It depends on whether you issue invoices or mostly receive them.
If you run a shop and invoice businesses — your invoices may have to go out in a format the other side can read automatically. Whether that applies to you, and from when, depends on the country, the scale and the type of sales — settle that with your bookkeeping. Technically a PDF does not do it, however neat it looks. This usually means real work inside the shop itself, and that is my ground: I have worked with shops for years.
If you mostly receive invoices and a bookkeeping office handles the accounts — your part is small. It comes down to not deleting the data file — that file is the actual invoice, not the printout. Sometimes it arrives as a separate XML file, sometimes it sits inside the PDF, so a neat-looking PDF tells you nothing about whether the invoice can be read by a machine. The office takes care of the rest, and usually does it well.
Deadlines and thresholds depend on turnover and the type of business, and they keep changing over the next few years. What applies to your company is for your tax adviser to determine — I advise on neither tax nor law.
Will my employees manage it?
Whether the whole thing works depends on it, so I treat it as part of the job rather than an extra. The team gets a screen that looks like a normal app — a box for the question, a form or a chat. Not a panel for specialists. I walk people through it unhurried and leave a short guide in German or Polish, included in the price. The technical side I take on myself, within the hours of the package you choose; if more comes up, I give you the price before I do anything.
What do the first two weeks of working together look like?
In the first week we talk, and you get 1–3 ideas in writing — or an honest “there is nothing here to do”. In the second I show the first working version live, provided I get the logins and the data is in usable shape. I do not promise a date before I have seen that; if something drags on, I say so straight away. Before you approve the paid part you can walk away with no obligations.
How long does an implementation take?
I give a date once I have seen the data, the access and the programs that are meant to connect — before that it would be guesswork. What I can say upfront: with an AI assistant most of the work goes into tidying the documents, not the AI itself. I always start with a small scope that shows quickly in practice, and only then expand.
What does implementing an AI assistant on company documents look like?
First we organise the documents: instructions, PDFs, system exports, emails or an internal wiki. Then I build an index so the system can find matching passages even when the question uses different words than the document. Only then does the AI model write an answer and show the documents it searched. Technically this is called , but for the user it should feel simple: ask a question, get an answer, check the source.
How is search different from an AI assistant?
Search shows matching documents — like an internal Google that understands the meaning of the question, not just keywords. An AI assistant goes one step further: it reads the found fragments and writes a short answer. Starting with search is often useful because it quickly shows whether the documents are organised well enough.
What does process automation look like?
I start with today's process: where the data comes from, who copies it, who waits for the result. Then I build a flow that connects existing systems and performs repeatable steps automatically. Error handling matters: if something fails, the system should notify a person instead of silently stopping. At the end you get documentation and handover.
Do I need to know these technologies?
You do not have to. You should get something that works, a description of how it works, and a clear statement of who looks after what — the tool names you can safely skip. I pick them to fit the problem, not the other way round, and I take ones with no licence to pay for. If somebody ever takes this over from me, the documentation holds the full list: , among others , , , and .
About me
My name is Mariusz Binczyk. I administer the systems of an e-commerce company in Germany: servers and email, backups including restores, the network, support for the staff. Plus shops on Shopware 6 and an internal AI assistant that answers questions from the company's documents — the same kind of system I describe above.
I have been building shops and websites since 2008. My qualification is recognised in Germany through IHK FOSA, and I have run my own business since 2017. Privately I run my own servers (): around 50 services that I check on daily, with backups and AI models that run on the machine itself. I write all of it up in public.
I work in German and Polish; documentation and written communication also in English.